Having issues with my customer notifications

Question

I have updated my customer notifications for when they email a request.  (Project Settings - Customer Notifications - Request Created).  However, When I test this by emailing a request myself, I am still receiving the old notification.  Am I missing a step somewhere?  Can't figure it out at all so any help would be greatly appreciated.

Thanks

Angélica Luz · Answer

Hi Sarai,

This issue is usually related to the "Language Support", if the translation was not updated there, it won't reflect the changes on the notification.
Please, go to the Project settings > Language support and check on "Default rules" if the notification for request created is correct.

If you face any issue or have any other question, please let us know.

Regards,
Angélica

Tansu Akdeniz · Answer

Hi @Sarai Liggins ,

Welcome to community.

This KB may help you.

* https://confluence.atlassian.com/jirakb/how-to-troubleshoot-email-notifications-in-jira-service-desk-777026983.html