I followed the password reset link that was sent to me after clicking on 'forgot password' on the confluence login page. However, when I enter a new password there, the error message
'An internal error occured' appears. How do I resolve this?
@Bob31415
I suspect that your account is possibly locked. You will have to contact your Confluence admin to enable your account or please show us the log error message you are getting
In case of confluence server log files should be here <confluence_home_directory>/logs.
You can find the error message in the screenshot. Its german for 'An internal error occurred while trying to change your password.'
@Bob31415 I think you should contact your Confluence administrator to check your account. You account is probably disabled.
Good luck.
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