How to send custom mail to a group of people on creation of issue?

Question

There is a requirement from the project is:

on create of task we need to send custom mail to specific users.

I follow below solution:

created a custom event and assigned it to a group and added in the post function of the workflow.

here i am seeing two problems.

how to manage these groups.for example tomorrow they ask to add new people then we need add them to the group.

As we are using one workflow and it is shareble to all the projects,i cant modify all the workflows for the above feature.

Is there any alternative way where i can send custom mail on creation of the issue without adding the post function in the workflow

please getback to me if you are clear about the requiremet

Thanks

Tarun Sapra · Answer

Glad to know @Jeetendra Dash  that it helped, please upvote, accept answer so that others are helped as well.

Jeetendra Dash · Answer

Thank you Tarun

I have implemented by using listener of script runner plugin

Thanks

Jeetendra

Tarun Sapra · Answer

Hello @Jeetendra Dash

If you want to fire an custom event from the workflow, then you can do that and even if the workflow is shared by multiple projects then you can make sure that the notifications scheme of only the project which interests you contains the custom event.

Hence in the notification of the required project you can add the required group against the event and thus the group will be notified for that event only for the project containing the notification scheme and not for other projects.

You can also explore paid plugins like "Script runner" which offer this feature of sending custom emails based on conditions (project should be X or issueType should be Y ..like that)