No share button for Service Desk Agent when raising a request

Stefan Bärthlein

Hi there,

I have a problem in one service desk project when I create a new issue as agent in the backend (raise a request): after the issue has been created there is no share-button nor the resolve this issue-button is shown.

I'm working on Jira v7.10.2 and Desk version 3.13.2 and configured everything proposed in the community postings and official documentation. The funny thing is, in an other project (in the same service desk) the share-button is shown - for sure I've compared the two configurations (customers, group & roles, projects, permissions, issue security levels, request type screens) but the button does not show up.

Any hints?

Regards, S.

 

Mihai Schwarz

Hi @Stefan Bärthlein remove any post functions in your workflow related to the share permissions and check the Customer Permissions from Project Settings and select the most suitable case for you.

Also to "share" a request with others as an agent you need to edit Request Participants field.