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How do I change my password?

Scrum Master_crrtu9

Hi,

I'm using JIRA cloud and I'm the administrator of the site. When I tried to change my password using the Manage Your Account page, under the Security tab, the page just hangs after I clicked on the Save Changes button. May I know why this is happening and is there any other way to change my password ?

Accepted answers

Krisztian Kovacs_rapuo3

Hi @Scrum Master,

have you tried changing your password using my.atlassian.com?

Cloud uses your atlassian user.

Unless I'm very wrong here. Let me know if that helps.

Gabriele Franck

Hey, Ashley

Do you have a managed account?

For example, if your account is managed by Google, you'll need to to your Google account settings to change your password, not on https://id.atlassian.com.

Besides that, what happens if you try to use this link https://id.atlassian.com/login/resetpassword to reset your password?

Gabi

All comments

Krisztian Kovacs_rapuo3

Hi @Scrum Master,

have you tried changing your password using my.atlassian.com?

Cloud uses your atlassian user.

Unless I'm very wrong here. Let me know if that helps.

Scrum Master_crrtu9

my.atlassian.com only allows me to add a new email account, not reset the password of the existing account

Krisztian Kovacs_rapuo3

sorry, i guess I meant this page: https://id.atlassian.com/manage-profile/security

I can change my password here.

Gabriele Franck

Hey, Ashley

Do you have a managed account?

For example, if your account is managed by Google, you'll need to to your Google account settings to change your password, not on https://id.atlassian.com.

Besides that, what happens if you try to use this link https://id.atlassian.com/login/resetpassword to reset your password?

Gabi

Scrum Master_crrtu9

Thanks, I've managed to change my password

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