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Sync with 3rd party - Assignee Field not available in one project

Kait Moffatt

on Jira server - trying to pull data from Assignee field for one project and it's not available for selection. Have checked permissions, the field is available on the jira tickets themselves, and I can sync it for other projects. As per endpoint API calls, it looks like it should be available, but it isn't.

What can I look for?

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Tom Lister_fo1j4e

Hi @Kait Moffatt

Could you provide more info on how you are pulling data?

If you are using a saved filter, check which column have been set up for it.

Kait Moffatt

Hi @Tom Lister !

So, a user is trying to send data from Jira to a 3rd party tool via API (afaik).

There is a step where you select the Jira Fields you also want to bring in to sync - these include things like Issue Type, Summary, Components, and it appears that on only one project, the assignee field is not available to be synced.

Screen Shot 2019-02-15 at 9.17.01 AM.png

But, the assignee field is mandatory on a users project, and as I said it is available on other projects. Some issues have Assignee's assigned to them, but it's just not even available to sync. We have troubleshooted using API calls to their server, and our dev/eng team are convinced that it should be there.

As far as we can tell, there is nothing in the way of syncing that field.

Kait Moffatt

SOrry @Tom Lister - when you say "If you are using a saved filter, check which column have been set up for it." - where could I look for that? I'm troubleshooting for a customer on jira server, and I'm on Jira cloud (and what I'm most familiar with).

Tom Lister_fo1j4e

It doesn't look like your tool is using a filter.

If this is different in different projects, is it related to 'Assign User' permission ?

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