Set Jira service desk internal comment as default

Question

Hello Atlassian Champions !

Any solution for below on JIRA Service Desk Cloud. WITHOUT any external add-on.

Can we configure "Internal Comment" as default ?

or

Change font of internal/external comment as different just to intimate Service Desk agent ?

Or at least in any workflow transition use only internal comment, like if agent talking to internal team, we not need external comment options at all.

Anil Kumar · Answer

@Michelle Gaul New issue VIEW solved this issue upto some level. Now Internal Notes come first, refer screenshot pasted below.

Old view was like below -

Michelle Gaul · Answer

hey @Anil Kumar ,

were you able to find any workaround which helps as long as Atlassian does not implement this feature?

Kind regards,

Michelle

Tansu Akdeniz · Answer

Hi @Anil Kumar,

There is an open ticket JSDCLOUD-1733. Please vote and comment there.

Regards

Tansu