creating an issue in Jira from an email

Question

I have got the email (from KACE) creating an issue in Jira. Is there any way to set values for certain fields

e.g. Assignee  or status and default the issue into the Active sprint.

Tony Wood · Answer

Thanks for the suggestion. Still struggling. Seems like the automation works if you have the Service Desk.

Peter Hamilton-Harding · Answer

Automation is what you're after.

This isn't specifically relevant but should give you the clues to get where you're trying to go:
https://confluence.atlassian.com/jirakb/automatically-set-customer-request-type-when-issue-is-created-via-jira-859463969.html