Report on Issues Immediately Resolved in Jira Service Desk

Question

Is there a way through reports that we can if issues were resolved with ONE interaction with our tech support agents? Right now our workflow can go from the status "Waiting for Support" to "Resolved" , so I have set up a report on the following JQL: project = AND issuetype = and status changed FROM "Waiting for Support" TO "Resolved" AND status was not in ("Waiting for Customer", "In Progress", "On Hold", "Escalated") Would that be the ONLY way to execute something similar to this request? Essentially our Tech Support leads want to track what issues are closed instantly after logged.

unknown · Answer

Hi @Lindsay Czopur,

You could utilise the following reports;

* SLA Goals (If you have SLAs set up)
* Time to Resolution 
* Custom Report - Set up a Time to Resolution with your JQL query.

The custom report with your JQL should give you what you want.

Hope this helps

Taranjeet Singh · Answer

@Lindsay Czopur So far, this is the ONLY way via JQL which seems to be suitable for your reporting.