Is there a Jira service or license needed for connecting AD to Jira Service Desk

Question

I would like to AD connect to Jira to populate users in Jira Service Desk is there a service or license to AD Connect to Jira to populate the user table.

Warren Siaton_hchpsl · Answer

Niklas thanks we have Jira Service Desk Cloud at West.

Sloan N_ B_ · Answer

Hi @Warren Siaton

Welcome to the Atlassian Community.

Check out this document: JIRA Service Desk: Connecting to an LDAP directory or Active Directory (AD)

Note this is valid for Jira Service Desk Server, not cloud.

Cheers
Niklas

Alexey Matveev · Answer

Hello,

There is no license for connecting to AD. But if you want your users to be service desk agents, then the users will need a Service desk license