Operations from git client (windows) are randomly very slow

Question

Hi,

Sometimes, operations (push, pull requests...) performed from git client are really slow, from 10 to 30minutes instead of a few seconds.

Based on knowledge base we tried to move from HTTPS to SSH connection but it didn't solve the issue.

Best regards,

Julien

Julien C · Answer

Hi,

As the problem occurs randomly performing the operations on the server may not be relevant.

We found that log files were using a lot of space on system disk instead of the dedicated one for atlassian tools including bitbucket, resulting in few remaining system disk space. We moved them (configuration updated...). I'll let you know if it solved our issue.

Ben Stuart · Answer

Hey again Julien,

In this case, I'm leaning toward network issues. Can you check if cloning on the server itself is fast? The network tests I suggested may prove helpful as well. If that's not the problem, you may want to consider opening a support request with us if you have a license. Then we could take a look at your logs and get an idea if there is something on the application side.

Julien C · Answer

Hi,

Thank you for your quick reply.

Sorry, it was not clear but Bitbucket Server is hosted on Ubuntu 16, developpers run git client mainly under Windows.

1. does not apply in our hosting scenario

2. the problem occurs regardless of the repository size (none of them are "big")

We don't have binaries in git.

I'm also looking if this apply to us: https://community.atlassian.com/t5/Bitbucket-questions/Slow-SSH-clone-pull-push/qaq-p/953843

However, the problem was also present using https.

Julien