Transition Issue Permission

Question

We are  having a problem with the Transition Issue permission. We are QA team on Jira and  created a custom workflow and gave rights to the user groups.

While developer users have not the permission to Resolve and Close tickets,  this permission granted to QA Team only. But The Transition Issue permission is granted to both of team.

So , The problem is that , they can  close tickets, which I do not want them to.

How we could overcome this problem ?

Thanks.

Igor Stojkovic_bwm6k2 · Answer

Hi all,

The resolution here could be in the Transition Issue and the Resolve issue in Permissions. Please look at our documentation here:

https://support.atlassian.com/jira-cloud-administration/docs/permissions-for-company-managed-projects/

Fazila Ashraf · Answer

@Engin Basarslan

The Permissions  'Resolve issues' and 'Close issues' are generally used in the workflow as transition conditions. They are like of shortcuts used instead of mentioning the roles/users who should be able to see the transitions.

If not used there, these 2 permissions do not work on it's own.  It is meaningless.

So what you have to do now is, in the resolve/Close transitions , put the condition that the user should have 'Resolve permission'

Engin Basarslan · Answer

Actually we have look at the Close or resolve permissions we have given it to only one user. But still, other users can close or resolve the issues