Licency - Service request from email not working

Hotline Redoute Suisse

Hello hope you're fine,

From a day to another, our customer are not able to open request by sending a simple email. We noticed that it's only working if the mail is send by a person how have an admin licence on  JIRA. The error message is in the first print screen below. The second one shows that the connexion is working and the last one that we have emails in queue but not in the system. The request not appear in the JIRA ssystem. Did you change something regarding licence ??? We really need to fix this issue as soon as possible. hank you a lot for your help.

 

Matteo

Shannon S

Hello Matteo,

The error is common for when the email address you're using isn't associated to any specific Jira licensed user.

Have a look here for information on how to fix it:

• Incoming E-mail cannot create issue in JIRA 7

Let us know if you have any trouble.

Regards,

Shannon