nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Windows Service will not install, see error below

Toby Pittman

E:\>cd Program Files\Atlassian\JIRA\bin

E:\Program Files\Atlassian\JIRA\bin>service.bat install Jira
Installing the service 'JIRAServiceDesk281218110756' ...
Using CATALINA_HOME:    "E:\Program Files\Atlassian\JIRA"
Using CATALINA_BASE:    "E:\Program Files\Atlassian\JIRA"
Ignoring JAVA_HOME:        "E:\Program Files\Java\jdk1.8.0_192"
Using JRE_HOME:         "E:\Program Files\Atlassian\JIRA\jre"
Using JVM:              "E:\Program Files\Atlassian\JIRA\jre\bin\server\jvm.dll"
8 was unexpected at this time.

Accepted answers

All comments

Shannon S

Toby,

Are you trying to set a JAVA_HOME besides the bundled JRE?

If you want to do that, then follow this:

Setting the JAVA HOME Variable in Windows

Otherwise, Jira is fine to work with the bundled JRE.

Are you encountering any error messages?

When installing Jira as a service, make sure to review the following below:

Installing Jira Applications on Windows

Running Jira as a service in Windows means that your Jira application will automatically start up when Windows is started.

If you choose to run Jira as a service:

You must run the installer as administrator to be able to install Jira as a service.

The Jira service will be run as the Windows 'SYSTEM' user account.

We strongly recommend creating a dedicated user account (e.g. with username 'jira') on Windows for running Jira.

See Running Jira applications as a Window's service for more information.

If you choose not to run Jira as a service:

You will start and stop Jira by running the start-jira.bat file in your Jira installation directory.
Jira will be run as the Windows user account that was used to install Jira, or you can choose to run as a dedicated user.
Jira will need to be restarted manually if your server is restarted.

Let me know if you have any trouble.

Regards,

Shannon

Toby Pittman

Shannon,

Thank you for your response. If I re-run the Jira Service Desk 4.0.0 setup again as an administrator are you saying the installer will install the windows service correctly?

Also... I was told my others in another thread that I need to set the environment variable.

If this is not the case I will remove the environment variable. Please let me know your thoughts.

Thank you for your help.

-Toby

Toby Pittman

Also... should I re-run the installer as the local ADMIN or as the Domain Admin?

Toby Pittman

Tried all suggestions and I still get the same error. Jira runs fine by running the command start-jira from the BIN directory but we really want the windows service to be installed as the server is not always logged into. I am trying a different method which is my last resort:( I'm going to manually install the ZIP version of Service Desk 4.0.0 in a new directory and try to reconfigure it and install the windows service from there. Keeping my fingers crossed. Just concerned I may lose some customizations.

Thanks.

-Toby

Peter Plazotta

Same here:

Peter Plazotta

In "check-java.bat" modify following:

if %JAVA_11_ENABLED%==0 (
IF "%JAVA_VERSION%" NEQ "8" goto wrong_version
) else (
IF "%JAVA_VERSION%" NEQ "8" (
IF "%JAVA_VERSION%" NEQ "11" goto wrong_version
)
)

then the script output this:

C:\Program Files\Atlassian\JIRA\bin>service.bat install Jira
Installing the service 'JIRASoftware080317080834' ...
Using CATALINA_HOME: "C:\Program Files\Atlassian\JIRA"
Using CATALINA_BASE: "C:\Program Files\Atlassian\JIRA"
Ignoring JAVA_HOME: ""
Using JRE_HOME: "C:\Program Files\Atlassian\JIRA\jre"
Using JVM: "C:\Program Files\Atlassian\JIRA\jre\bin\server\jvm.dll"
Press any key to continue . . .
****************************************************************************
******* Wrong JVM version! JIRA requires 1.8 or 11 to run. *******
****************************************************************************

Toby Pittman

Did this resolve your issue and were you able to get the windows service to install?

Brandon Hilk

No, this gets the check-java.bat file to actually do what it's supposed to...sort of. It still isn't actually detecting the JVM version, but at least it's not erroring out. So no, the service installation still doesn't work.

Toby Pittman

I am still unable to get the windows service installed either. My registry indicates Jira service installed as true as well. I’ve tried just about everything. I would think others are having similar issues and atlassian support would jump in and fix installer 4.0.0 as that is what originally removed the my Jira 3.16.1 windows service when I upgraded.

Brandon Hilk

I am installing JIRA Core 8.0, not Service Desk, but the same should apply - I ended up just using the Atlassian\JIRA\bin folder from my previous installation to run service.bat install Jira and it worked successfully. They must have broken something with the new batch files in this installer.

Toby Pittman

Did you move the entire folder into the Atlassian\jira\bin or just the service.bat?

Brandon Hilk

I replaced the entire folder because some of the batch files depend on each other. check-java.bat definitely changed as well. I haven't diff'd everything, but I'm sure catalina.bat, setenv.bat, etc all have changes, which is why I didn't want to try and debug it myself. It has to do with them adding support for Java 11.

I'm actually rolling back to our previous 7.12 installation though because I'm getting tons of 500 errors and a bunch of plugins are not compatible. I'm going to wait until JIRA 8 has had a little more time to mature. YMMV.

Toby Pittman

Thanks for the information. We’ve been debating on rolling back to 7.12 also

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira-service-desk