Can't connect to Jira in browser

Question

Hello,

I need help with Jira; it's not responding when I attempt to connect via my browser now.

Here's some background information:

I installed Jira in a 64bit Ubuntu 12.04.03 VM; I'm doing a 30 day evaluation.  The installation went smooth, everything worked great, I could connect right away.  It was running slow, however.  I shut the VM instance down, added a CPU core and another 1GB of RAM, and started it back up.  I've verified the increased resources are showing in the VM instance.  2 problems have occurred since:

1. Jira was only running on tcpv6 port 8080.  I resolved this with a little googling and added '-Djava.net.preferIPv4Stack=true' to the JVM_REQUIRED_ARGS in setenv.sh.  Was this the best way to handle this problem?

2. Jira is running on tcp port 8080, as verified by netstat -apn, but everytime I hit my URL (real name removed) http://jira.company.com:8080, the connection times out.  I can't find any problem in any of the logs.  I ran tcpdump on the VM on port 8080 and see the request coming in, but no response.  The firewall has the port open.  Where/what else can I check to see why I can't connect?

I'm hypothesizing the VM change I made has affected this, but don't know why; I'm not a big fan of coincidences.  I've stopped/restarted Jira several times.

Questions? Thoughts?  Any help is appreciated.

-Steve

lianguage · Answer

Hey Steve,

Thanks for the response :)  I've since tested JIRA on my workstation. It has more cores and more RAM(4 cores, 8 threads, 12GB ram vs 2 cores, 2threads 2GB ram), and also using ubuntu (desktop version). I'm not sure if it was the change in hardware that allowed it to work after starting & stopping the JIRA service, but it does now, or if it was something to do with the VPC.

Strange....

Steve Ose · Answer

Hi Liang,

It was actually my firewall that was the problem (using built-in iptables).  I disabled the firewall and it worked fine.  I re-enabled the firewall and it continued working, even after JIRA stops and starts/restarts.  It hasn't been a problem since.

Hope that helps!

~Steve

lianguage · Answer

I'm having an almost identical problem to this. I'm hosting JIRA using a vpc from Digital Ocean. After rebooting and several service/stops& starts of various kinds using the scripts and daemons, I cannot get access to the web interface.
I've tunnelled into the local host on the box and it produces exactly the same html error page that I see from externally.
In the address bar it indicates a redirect to: http://localhost:8880/secure/errors.jsp has occurred.

There is a html response I'm presuming according to this wget output:

liang@Atlassian3:~$ wget 127.0.0.1:8080
--2015-04-07 04:06:40--  http://127.0.0.1:8080/
Connecting to 127.0.0.1:8080... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://127.0.0.1:8080/secure/errors.jsp [following]
--2015-04-07 04:06:40--  http://127.0.0.1:8080/secure/errors.jsp
Reusing existing connection to 127.0.0.1:8080.
HTTP request sent, awaiting response... 500 Internal Server Error
2015-04-07 04:06:40 ERROR 500: Internal Server Error.

Would really like to work out what's wrong.

Thanks!