JIRA integration with TEMPO

Question

I am wondering why when I assign an issue in the AGILE dashboard(KANBAN) to a resource the same shows in the TEMPO PLANNING backlog  as unassigned and on the resource timeline does not show it assigned to the particular resource. I need to do this in both places, there is no synchronization

Thx

Marco

Sandra Axelsdót · Answer

Hi Marco.

I can not reproduce this behaviour. I recommend that you create a support ticket so we can investigate this further.

https://tempoplugin.jira.com/secure/Dashboard.jspa

Marco Oliveira · Answer

Sandra these are what we have... Tempo Timesheets - 7.9.1.3 Licensed to:ConocoPhillipsDate Purchased:20/Jun/14License Type:COMMERCIAL (evaluation) (Support and updates available until 20/Jul/14)Support Entitlement Number (SEN):SEN-L4233550JIRA Version:6.2.5 (COMMERCIAL)Tempo Help:http://www.tempoplugin.com/support Plugin Version Details * Tempo Timesheets - 7.9.1.3 ENABLED * Tempo Planner - 1.3 ENABLED * System Plugin: Tempo Planning API - 1.2 ENABLED * System Plugin: Tempo Teams - 2.3 ENABLED * System Plugin: Tempo Core - 2.0.9 ENABLED about the confusion, I dont think so, I know the tempo planner has on the left hand side a backlog, which for me is a copy of the issues from a given project and on the right hand side I have my team , created in TEMPO. Now on the AGILE board, is totally different it has an look and feel and behavior different from the one that I see in TEMPO. So ,you said that in tempo it does not change assignee in JIRA, I got that, but why if I have an issue assigned in JIRA and when I hoover the mouse in the TEMPO BACKLOG, it does not show that that issues is assigned to a resource. That is my problem, because I can see my backlog but I don’t know whether or not in TEMPO if it has been assigned and to whom. In addition, it does not show either in the team timeline in TEMPO. thx Marco

Sandra Axelsdót · Answer

Hi Marco.

Have you installed Tempo Planner 1.3?  Could you be confusing the Backlog Issues in the left side bar when viewing Planner timeline, to the sprint backlog that you can access from right side bar after planning the sprint?