I cannot log into JIRA

Question

I installed JIRA and Crowd products on a CentOS. I have a backup ( entities.xml and activeobjects.xml). Actually I cannot log into JIRA. I receveid always a mesage whicj indicate that i cannot log in.

My question is the following:

Can I restore or import these 2 files without logging into JIRA ?

Thanks in advance for your help.

Best Regards

Venugopala Naidu · Answer

Hi @[deleted]

Could you please check with the below url   it will help u

https://confluence.atlassian.com/crowdkb/client-host-is-invalid-218277144.html?_ga=2.122172235.1936954961.1549983952-2029808369.1536819723

https://confluence.atlassian.com/jira/retrieving-the-jira-administrator-192836.html?_ga=2.57505514.1936954961.1549983952-2029808369.1536819723

Regards,

Venugopal

Sloan N_ B_ · Answer

Hi David and welcome to the community.

What error do you actually get and where?

If you are sure you really lost your admin credentials, a site import will not be able without logging in. Here are guides to recover your admin logins:

Crowd: Restoring Passwords To Recover Admin User Rights

Jira: Retrieving the JIRA Administrator

Cheers
Niklas