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Hiding customer list in Jira Service Desk

integrations_6yy6kn

We are facing a huge problem using Jira Service Desk.

The customer list page on the side bar is something we would want to hide so badly.

Tried Security Field Plugin, which is not able to solve the problem.

We're hosting it ourselves. Just wondering if there's any way I can modify the source code? to hide the button? Wondering which file I should be modifying to hide the "customers" button on the side bar ?

Accepted answers

Eelke van der Nat

Hi there,

Do you mean the customer button in the attached image?

If so, why do you want to hide that? What is the reason?

customer button.PNG

All comments

Eelke van der Nat

Hi there,

Do you mean the customer button in the attached image?

If so, why do you want to hide that? What is the reason?

customer button.PNG

integrations_6yy6kn

Hi,
Yes, that's exactly the button i was talking about. The reason I want it to be hidden is that we don't want our agents to see the customer list.
Our agents are Jira users as well, and they handle the issues in the service desk project.

Eelke van der Nat

I know this is handled with the Service desk agent permission at project settings > permissions. If your agents don't have that permission the "customer" button will be hidden. But the Service Desk Agent permission is needed for your agents to interact with customers and access Service Desk features of a project. So without it, I believe you can only comment on tickets and not transition tickets or anything else. But again it is needed to interact with your customers so I don't really understand why you wan't to disable it because you want to help your customers. You can also see all the tickets per customer (the ones who are still unresolved and the ones which are resolved) which is usefull if you want to look for a specific ticket from a customer.

But either way, you could try to set up a new project role and add it to the permission scheme without adding the project role to the service desk agent permission.

integrations_6yy6kn

Hi, thanks for your replying.
Actually,I don't think i should remove their service desk agent permission.
I need the agents to interact with the customers, and do the transitions as well.Just wondering if there's a way to prevent them from getting a full list of the customer emails so easily.

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