Hello, I would like to display a specific service request catalog based on the login. Example: login A (company A) has specific product in support (a contact center solution) and I would like to display some specific service request catalog (contact center oriented). login B (company B) has specific product in support (a network solution) and I would like to display some specific service request catalog (network oriented). Do you think I can play a such scenario in Jira SD with Insigth for example ? Regards, Guillaume

@Manon Soubies-Camy Réalisez-vous des prestations d'accompagnement aux outils Jira SD ? Si oui, est-il possible d'échanger à ce sujet ?

Avec plaisir ! Glad it helped :)

Ok. I will test this solution on my lab and will teel you if it's working. Merci Manon. :-)

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Display a specific service request catalog based on login

Guillaume Boullé_p03gv9

Hello,

I would like to display a specific service request catalog based on the login.

Example:

login A (company A) has specific product in support (a contact center solution) and I would like to display some specific service request catalog (contact center oriented).

login B (company has specific product in support (a network solution) and I would like to display some specific service request catalog (network oriented).

Do you think I can play a such scenario in Jira SD with Insigth for example ?

Regards,

Guillaume

Accepted answers

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Manon Soubies-Camy

Hello @Guillaume Boullé and welcome to Community!

You have several options:

Create a customer portal per company, so that each company gets only requests related to their products
Create one customer portal where requests will be divided per company, i.e. one group per company (see Organize your requests with groups)
Use Extension for JSD to restrict requests per user groups (see Manage permission on Customer portal - Request types)

As far as I know, Insight will only let you customize field options inside request types, not the request types themselves.

Hope this helps,

- Manon

Eelke van der Nat

I want to add something here,

The best solution here is to create a customer portal per company as @Manon Soubies-Camy mentioned. But, you don't want those companies see each others portal at the home screen (Help Center page). So you have to define the settings at project settings > customer permissions. The problem however is that you have to add every customer manually in the portal as a service desk customer or you can bulk add users.

Guillaume Boullé_p03gv9

Not scalable. We have around 10 000 customers and we cannot generate 10 000 cust portal. :-(

Do you think nFeed plugin could be helpfull to generate specific catalog in 1 portal ?

Guillaume Boullé_p03gv9

We are a telco service company. So depending on the customer contract, we would like to display the specific change catalog associated to the customer contract.