nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

customer portal

Florian Vernet

Hi,

How can I force a status change when a customer is adding a comment in portal?

Thanks.

Accepted answers

Susan Hauth _Jira Queen_

HI Florian,

Please accept answer if you're happy with the answers.

Thanks

All comments

Thomas Deiler_db00h3

Dear @Florian Vernet,

by adding an automation rule that switches the status.

So long

Thomas

Susan Hauth _Jira Queen_

Hi Florian,

Use the Service Desk Automation. Trigger is "comment" made, and then you can specify that it's a customer vs an agent. And then the action is Transition an issue.

We do it all the time.

Susan

Florian Vernet

Thank you Thomas & Susan.

It'OK now.

Florian

Susan Hauth _Jira Queen_

HI Florian,

Please accept answer if you're happy with the answers.

Thanks

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