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How to move tickets back from in progress back to do queue?

Cognitive Systems Administration

How to move tickets back from in progress to to do queue.

Currently the way JIRA is setup is that once a ticket is in progress we can not move it back to the "To Do" queue, unless the ticket is assigned to you. We would like it where any user will be able to move tickets from the "In Progress" queue back to the "To Do" queue. Even if the ticket is not assigned to them. We are using Kanban. How would you go about setting this up?

Thanks in advance.

Accepted answers

Joe Pitt

There needs to be a transition between the statuses the user can execute.

All comments

Joe Pitt

There needs to be a transition between the statuses the user can execute.

Cognitive Systems Administration

I rephrased the question. Any help would be great and like always thanks in advance.

Joe Pitt

If the assigned user can move it the the transition has a condition on it. I normally protect all transitions to assignee only or project lead. It is my opinion no one should be moving an issue through the workflow that doesn't belong to them. the easy solution is have the user assign it to themselves and and move the issue. The other solution is have the JIRA administrator remove the condition on the workflow.

Cognitive Systems Administration

Hey Joseph thats actually a good idea. Thanks for the info.

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