How can we have canned response and template repository functionality?

Question

we need canned response and template repository functionality, so when the agent wants to respond to the customer they can select from a list of template responses and a list of template documents. But also have the ability to edit the canned response and add additional documents that may not be in the repository.

Canned Response:
Hello,
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Repository of Doccuments :
Document1,
Document2...

How can we achieve this functionality

Thanks,

Baris Kuytul · Answer

H,, canned response is higky extreme expensive. I jsut wanna use it for 10 agents but its pricing model for 5000 users . Not make sense to buy it to use .

Jıra should add a feature as freely for canned response tool

Angélica Luz · Answer

Hi Rajkumar,

I don't think they offer that, as per I could see on the page they have macros and templates only.

Regards,
Angélica

Raj Kumar_xvdvyl · Answer

Hi Angelica,

Thanks for your response!

Does this Canned Responses Pro for Jira help me have the repository of documents attached in the response template.

Thanks,
Raj