Can customers extract their own reports in Jira

Question

Hi Fabio

Is there any way that a "Customer" can extract a report of their tickets so as to do their own analysis or is that sort of thing only available to "Admin" access.

Thanks.

Regards

Ugan

Fazila Ashraf · Answer

Hi @Ugandren Peter

Gadgets can be added to your dashboards. See https://confluence.atlassian.com/jiracoreserver/adding-and-customizing-gadgets-939938014.html

It has information about how to add gadgets to dashboard

Ugandren Peter · Answer

Hi Fazila

Where do find "Gadgets"? I have searched under Project settings cannot find it.

Regards

Ugan

Fazila Ashraf · Answer

Hi @Ugandren Peter

Users can search for issues in JIRA - https://confluence.atlassian.com/jirasoftwareserver/searching-for-issues-939938681.html

Users could also use the gadgets available in https://confluence.atlassian.com/jirasoftwareserver/gadgets-for-jira-applications-939939037.html to put some reports in the jira dashboards

+ Jira issues export to excel is possible and could manipulate the data outside jira and create custom reports on the data