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Fail to update Atlassian Universal Plugin Manager

Denis_7e48tw

I have problem to update universal plugin manager. I try to update on version v. 3.0.2, but i get error: "An error was encountered while updating the UPM. See the logs for more details." Can you please help me to solve this problem, so i can update to new version.

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Grigory Salnikov_0hffsd

Hi @Denis and welcome to our Community!

So what does the log says?

Denis_7e48tw

I try to find but i can't figure out where to find that logs? Can you help me?

Grigory Salnikov_0hffsd

You'll need to find the atlassian-jira.log file. Usually, it's located under <jira-home>/log directory.

Denis_7e48tw

I think that i find it. I got this last message:

192.168.x.x 695x2914x1 supp [11/Feb/2019:11:35:15 +0100] "GET /rest/plugins/1.0/pending/79180bfd-8481-4f40-804d-0e4c2d63c6df?_=1549881129256 HTTP/1.1" 202 476 0 "http://192.168.x.x:8008/plugins/servlet/upm/manage/user-installed" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/71.0.3578.98 Safari/537.36" "1mxn6t9"

Leirbag Assuab

Hi! I have encountered the same problem. I have followed instructions at "Updating the Universal Plugin Manager", methods #1 and #2 with no success. Both errors and behaviour were as @Denis described in his post.

I was preparing method #3 when I found another error configuring an add-on we have developed internally. Our add-on options page couldn't connect to its REST service. That made me think...

In our installation we have configured a base URL that is visible on Internet. But I was accessing Jira through intranet URL by mistake! I didn't notice this because most things were going ok.

Once I have correctly accessed Jira through base URL I have been able to upgrade UPM from Add-ons manager page simply by pressing "update" button. When I was logged on through intranet URL I supose that in some moment the process was trying to connect through "base URL" but it was logged off from that context.

I know it has been a while from first post, but I hope it can be useful to someone.

Hung Nguyen_dioizn

I got the same error, and the post here reminded me to review the Base URL setting.

My base URL setting was NOT matching the real URL I am using to access the site. So I have to go back and fix that.

What I meant is: Administration->System->General Configuration->Base URL

After fixing this to match what my real URL is, then the UPM seemed to upgrade successfully.

I hope that it would help you too.

Jimmy Seddon

Thank you @Hung Nguyen! I was having this issue on our test server after restoring the DB from our production instance. This was my issue as well. Thanks for the reminder!

-James

Azfar Masut_et5thg

i have DC setup, so was having this problem when I tried to update from one of the nodes URL. Access the general URL and it works!

João Bispo dos Santos Filho

I did what you informed him and it worked

@Grigory Salnikov

Thank you.

Michael Gloeckner

Thank you. It works.

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