Customer satisfaction negative feedback

Question

Hello,

I would like setting a mandatory comment when customer feedback is negative (one or two stars).

Thank you.

carolyn french · Answer

@Matteo GhedinAs another option, there is an app that can do that:

https://marketplace.atlassian.com/apps/1215212/customer-satisfaction-survey-for-jira?hosting=server&tab=overview

Angélica Luz · Answer

Hello Matteo,

Thank you for getting in touch with Atlassian Community!
Currently, it's not possible to customize the satisfaction survey. We have some feature requests suggesting the implementation of this ability:
- Allow an agent to set the notification when they get specific rating in CSAT survey
- Allow customized satisfaction options
- Multiple question CSAT survey
Please, click on vote and watch to receive updates about the features.

Regards,
Angélica