HTTP Status 500 – Internal Server Error during setup on Windows Server

Question

Hi,

We just installed Confluence via .exe-installer for Windows. When we have finalized the installer and are redirected to web page for final setup we meet: HTTP Status 500 – Internal Server Error.

Could you please provide better insight in what is causing this?

Error message:

Type Exception Report
Message Cannot call sendError() after the response has been committed
Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Thank you in advance,

Jared Brenner · Answer

Glad to hear!  If you could, please mark this as solved so other users experiencing this issue will be able to easily find your solution.

Gus Johansson · Answer

I solved it. The problem was that the installer did not install Java as needed by Confluence to run. So i:

1. Install Java

2. Make sure system environment variables are set and point to correct Java  directory

3. Worked.

Jared Brenner · Answer

This isn't something I have any personal experience with, but other users may know a bit more than me.  This could be an issue for Support - you can contact them here.