Missing email notification when share organization

csuc

 

when I share an issue to a participant. He receives an email anouncing now he's a participant and an email every shared comment.

 

But when I share to an organization., people receive an email anouncing now organization is added to issue but when a new comment is added they don't  receive any notification.

 

Organization members are not consider as customer involved to receive the notification?

 

Thanks

Jack Brickey

When an issue is shared with an Organization it simply announces to the members of the org that they have the option to elect to become a participant. They must act on the initial email notification and choose to participate.