Attaching file when we reply to the customer

TP_ck7rx1

Hi, 

The our customer are working in Merchant Vessel.  They cant use open internet connection and they are using email communication only.  When we respond to customer, we would like to attach files in email.  (Not URL linked type). Is there any way to attach file and send these files by email together? 

Thanks, 

 

 

 

 

Andy Heinzer

To the best of my knowledge there is no way right now to do this natively with Jira alone.  However there are other 3rd party products/plugins for Jira that can do this.  One of these is the JEMH or Enterprise Email Handler for Jira (JEMH).   I suspect that there could be other plugins as well on https://marketplace.atlassian.com that can do this as well.

There is an open feature request for this in https://jira.atlassian.com/browse/JRACLOUD-6207  I would recommend watching and voting on this issue.