Jira Service Desk Scriptrunner - change collaborator comment to external

Jon Starbird

Using examples from the Scriptrunner site I have the following code, it runs just fine but the comments are still not showing up on the Portal. 
We need to be able to do this otherwise Service Desk is useless for collaborative work within our company. As is, Agents will have to Copy collaborator comments and re-add them as new comments just to make them show up or programatically do it, either way you end up with duplication which is pointless.

 

import com.atlassian.jira.bc.issue.comment.property.CommentPropertyService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.issue.comments.Comment
import com.atlassian.jira.security.roles.ProjectRoleManager
import com.atlassian.jira.util.json.JSONObject
import groovy.json.JsonSlurper
import org.apache.log4j.Logger
import org.apache.log4j.Level

final SD_PUBLIC_COMMENT = "sd.public.comment"

def projectManager = ComponentAccessor.projectManager
def projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)

def commentPropertyService = ComponentAccessor.getComponent(CommentPropertyService)
def commentManager = ComponentAccessor.getCommentManager()

def event = event as IssueEvent
def user = event.getUser()
def projectRole = projectRoleManager.getProjectRole('Service Desk Collaborators')
if (projectRoleManager.isUserInProjectRole(user,projectRole,event.issue.getProjectObject())) {
 def comment = event.getComment()

 def isInternal = { Comment c ->
 def commentProperty = commentPropertyService.getProperty(user, c.id, SD_PUBLIC_COMMENT)
 .getEntityProperty().getOrNull()

 if (commentProperty) {
 def props = new JsonSlurper().parseText(commentProperty.getValue())
 props['internal'].toBoolean()
 }
 else {
 null
 }
 }

 def jiraAuthenticationContext = ComponentAccessor.getJiraAuthenticationContext()
 def originalUser = event.getUser()
 try {
 def userManager = ComponentAccessor.getUserManager()
 def curAssignee = event.issue.getAssignee()
 def agentUser = curAssignee
 log.info "Assignee - ${curAssignee}"
 log.info "original user - ${originalUser}"
 jiraAuthenticationContext.setLoggedInUser(agentUser)

 if (comment && isInternal(comment)) {
 def properties = [(SD_PUBLIC_COMMENT): new JSONObject(["internal": false])]
 commentManager.update(comment, properties, true)

 }
 } finally {
 jiraAuthenticationContext.setLoggedInUser(originalUser)
 }
}

 

Alejandro Suárez García

Hi @Jon Starbird i did a few testing about this. It seems that the public comment are only allowed to user having Service Desk Team role or Administrator role and only if the user have an Jira Service Desk licenses. That means that if an Service Desk Agent o Project Admin  (who have this kind of license) tries to update comments from users who dont have this roles in the project, even manually, it wont change to Public.

The only work around I found, is deleting the comment added by the Collaborator, and create new one with the agent user.

This is the code:

import com.atlassian.jira.bc.issue.comment.property.CommentPropertyService
import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.entity.property.EntityProperty
import com.atlassian.jira.event.issue.IssueEvent
import com.atlassian.jira.issue.comments.Comment
import com.atlassian.jira.issue.comments.CommentManager
import com.atlassian.jira.security.roles.ProjectRole
import com.atlassian.jira.security.roles.ProjectRoleManager
import com.atlassian.jira.user.ApplicationUser
import com.atlassian.jira.util.json.JSONObject
import groovy.json.JsonSlurper

ProjectRoleManager projectRoleManager = ComponentAccessor.getComponent(ProjectRoleManager)

IssueEvent event = event as IssueEvent
ApplicationUser user = event.getUser()
ProjectRole projectRole = projectRoleManager.getProjectRole('Service Desk Collaborators')

if (projectRoleManager.isUserInProjectRole(user, projectRole, event.issue.getProjectObject())) {

final String SD_PUBLIC_COMMENT = "sd.public.comment"

    CommentPropertyService commentPropertyService = ComponentAccessor.getComponent(CommentPropertyService)
    CommentManager commentManager = ComponentAccessor.getCommentManager()
    Comment comment = event.getComment()
    ApplicationUser curAssignee = event.issue.getAssignee(),
                    agentUser = curAssignee

    Closure isInternal = { Comment c ->
        EntityProperty commentProperty = commentPropertyService.getProperty(user, c.id, SD_PUBLIC_COMMENT)
            .getEntityProperty().getOrNull()

if (commentProperty) {
def props = new JsonSlurper().parseText(commentProperty.getValue())
            props['internal'].toBoolean()
        } else {
null
        }
    }

if (comment && isInternal(comment)) {

        LinkedHashMap<String, JSONObject> properties = [(SD_PUBLIC_COMMENT): new JSONObject(["internal": false])]
        commentManager.delete(comment)
        String newComment = comment.authorFullName + " wrote: \n" + comment.getBody()
        commentManager.create(event.issue, agentUser, newComment, null, null, new Date(), properties, true)

    }

}

  I created a new comment adding the original author to have better visibility.

Hope it helps, is the better I could think to solve it.

Regards