Problem with importing a CSV into Jira

Question

Hi all,

So I'm trying to import all my tickets from youtrack into jira. The problem starts when I look at how the tickets ended up. Our tickets have screenshots, and Jira only shows the HTML for those screenshots rather than the screenshots themselves. Does the csv actually migrate the attachments to Jira, or am I doing something wrong? Any help on this would be greatly appreciated. Thanks!

Jimmy Van (GLiNTECH) · Answer

That's unfortunate, on YouTrack's part.

Sounds like it will need more detailed investigation. Would recommend contacting a local Atlassian partner for some assistance - www.atlassian.com/partners

They can have a look under the hood, perhaps parse the HTML or use the YouTrack API to get your data out

Adrian Perry · Answer

Basically anything hat wasn't typed in Youtrack turns into a mess of HTML when migrating to Jira from a CSV.

Adrian Perry · Answer

It just returns HTML. It also does this if the tickets came from emails in youtrack.