Email Notifications

Yolanda Vega

Is there a way to manipulate what displays on notifications when customer or infomc updates a ticket. I don't which to disable the function, but have it sent notification that a ticket was updated but with no other information. Just the Jira number and ticket updated nothing else.

 

Current function: Notification comes through with Jira ID and update, meaning that it displays the update.

Preferable function: Notification comes through with Jira ID and that it was updated and nothing else, user will have to login to portal to view update.

Is this possible???

Jakub Hanak

Hello @Yolanda Vega,

Go to your JSD project --> Setting --> Customer notification and then click "Edit template" and there you can set what information are going to be shown. 

Hope this helps.

Best regards,

Jakub