Users cannot log into Jira or Confluence

Question

Issue: I have some users who randomly cannot log into Jira or Confluence.

The confluence log shows:

2019-02-07 11:35:50,997 WARN [http-nio-8090-exec-5] [atlassian.seraph.auth.DefaultAuthenticator] login login : 'cwoods' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

Environment: Confluence is using Jira user directory.  Jira is configured to use Active Directory to verify passwords only.

Additional info:  when i migrated from Internal user directory to the LDAP with Authentication directory i copied the users over using the built in function.

Any advice or straight up answers would be appreciated.

Rambabu Patina {Appfire} · Answer

Hi @Paul Fechner  You can follow the workaround in the article a-group-of-users-are-not-able-to-login-due-to-authenticated_failed-error. Hope this works for you.

Paul Fechner_git1xz · Answer

Yes there will be some users with accounts in both the internal and Delegated LDAP Authentication user directory.

The order LDAP then Jira Internal.

Rambabu Patina {Appfire} · Answer

Hi @Paul Fechner, Welcome to the community.

Can you check a couple of things below:

If there is a duplicate in the internal directory?  Same login id (i.e 'cwoods')?
Whether the user is in the correct group to use JIRA and/or Confluence?

And what is the order of your directories in your Jira and Confluence?

Thanks,
Ram.