Disable "Customer-visible status changed" notification

Jason Freeman

When we close issues in Jira Service Desk, two notifications are produced:

1. Technician changed the status to Closed.

2. Technician has closed this request.

We want the first notification to no longer be sent.

I went to the configuration area for the Customer-visible status changed notification and tried to take everything out of the To field so that it wouldn't send to anyone, but it requires that something be in the To field.

Is there a way to do this?

Susan Hauth _Jira Queen_

Hi Jason,

So you cannot stop notification when a request is resolved (resolution set).  That is hard-coded in service desk.

Re the customer visible status notification, there should be a disable button on the side of the notifications list.

Hope that helps

Susan