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How to prevent Opsgenie Android app from leaving DND on
If you're using the Opsgenie app on Android you may have noticed that Opsgenie appears to turn on and leave on your DND setting, which can cause you to miss calls and text messages. This is due to a limitation in Andriod (explained at the end of the article); however, the workaround is simple. First, it is important to…
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Create Alerts Sending SMS messages to Opsgenie Incoming Call number
Incoming call routing provides a phone number and manages the routing of incoming calls to this phone number based on your on-call preferences. It's also possible to send SMS messages to the number added as an Incoming Call in Opsgenie to create alerts. It depends on the number you registered for Incoming Call Routing…
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New EMEA Time Added - Opsgenie Support Office Hours
Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to register: AMER First Tuesdays - 10am EDT AMER First Thursdays - 6PM EDT EMEA Second Tuesdays - 10AM CSTJune 03 recording follow up July 01 * recording…
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Managing Alert Deduplication and Notes in Opsgenie
Alert deduplication in Opsgenie helps reduce alert fatigue by consolidating similar alerts. However, important information might be missed if deduplicated alerts don't update their messages or descriptions. To capture new details, configure Opsgenie to add notes during deduplication. Imagine a scenario where a server goes…
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🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service Management and Compass—which means ending support for Opsgenie in April 2027. To help support you and your team as you…
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Instructions to Export Your On-Call Schedule to a Calendar
Whether you're using Google Calendar, Microsoft Outlook, or any other scheduling tool, integrating your on-call schedule into your preferred calendar is a beneficial practice. This process ensures you have a clear overview of when you're expected to be available, aiding in better time management and work-life balance. This…
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How to Increase the Ring Duration for Opsgenie Incoming Call Integration
Opsgenie provides numerous integrations to streamline your alerting and incident management process. One of these integrations is the incoming call integration, which allows you to route incoming calls to a phone number, which, Opsgenie can redirect to the correct on-call team member. However, you may find that the default…
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String processing method use cases for extracting text from an integration payload
Opsgenie has String Processing Methods available for pulling specific text out of an integration payload. This article will show two string processing method use cases for extracting text from two different integration types. Email Integration If a monitoring tool can send both alarm and recovery emails, Opsgenie can…
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Enhancing Note Notifications in Opsgenie: Exploring New Possibilities
One of its useful features is the ability to attach notes to alerts, providing crucial context during incident response. There are exciting opportunities for enhancement in how these note notifications are managed. Current Opportunities for Improvement Real-Time Notifications Currently, Opsgenie sends notifications…
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Getting Started in Your Opsgenie Free Trial
Once you’ve signed up for a free trial, our setup wizard will guide you through the following steps: * Creating your profile * Setting up your team * Integrating with your monitoring tools * Integrating with your ChatOps tool * Testing your alert flow Teams are the core of Opsgenie’s structure, other steps included in…
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Follow The Sun On-Call Schedule in Opsgenie
What is the Follow the Sun Model The follow the sun model is a service and support method that is designed to address and satisfy customer needs without regard to geographic location or current time. Companies large and small are able to provide 24-hour service without putting the burden on one site and requiring employees…
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A deep dive on Routing Rules
Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for scheduling, a traditional NOC, or a call list. So for today, I figured a deep dive might be just what is needed. Opsgenie alerts are…
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OpsGenie API Overview
The OpsGenie API offers a powerful way for organizations to integrate incident management functionalities directly into their applications. This documentation highlights how the API works and shows a few benefits such as scheduling management, analytics verification, and bulk changes. Some Key Features Manage Schedules:…
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Handling Opsgenie Alerts
Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers. All alerts are not displayed on the Mobile App Q: I am not seeing all alerts on the mobile app that are displayed on the Web UI. Is it possible to…
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The Importance of Scheduling and Coordinating On-Call Duties in Opsgenie
In today's fast-paced digital landscape, ensuring that systems are monitored and incidents are addressed promptly is crucial. One effective way to achieve this is through efficient on-call scheduling and coordination. Opsgenie is a powerful incident management tool, that provides the capabilities necessary for teams to…
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Upcoming Changes to Opsgenie Incoming Call Integrations Assigned UK Phone Numbers
Hello Community! Due to regulatory requirements related to Know Your Customer (KYC) in the United Kingdom, all UK phone numbers are required to have an approved Regulatory bundle attached. To achieve this, Opsgenie customers who’d like to keep their current Atlassian-provided UK phone number will need to port it to their…
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How to send Alerts from one integration to separate Opsgenie Teams
This article covers setting up an integration to create alerts for separate teams depending on the information received. On the Standard and Enterprise plans, you can create a "Global" integration and send alerts to separate teams based on the incoming data received. First, you'll want to create a global integration (or…
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How to solve Opsgenie issues using the debug logs
The Opsgenie debug logs can be extremely useful when Opsgenie isn't working the way you expect. The debug logs can tell/show you: Why an alert wasn't created Why an alert wasn't closed or acknowledged Why an alert has missing or incorrect information Why an outgoing action wasn't sent to an external service Configuration…
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How to Best Use Alert Activity Logs in Opsgenie
Opsgenie’s alert activity logs are a powerful tool for tracking the lifecycle of an alert from creation to closure. By understanding how to use these logs effectively, you can debug issues with your alerts and ensure smooth incident management. Here’s a guide on how to best utilize the alert activity logs in Opsgenie.…
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Ansible via Opsgenie Edge Connector
The purpose of this post is to guide you through the setup of OEC and Ansible so you can trigger custom actions in the form of playbooks. Disclaimer: I performed all the actions for this guide on a CentOS 7.6 server, so make changes where needed for your distro. I have also made Ansible roles that will install it and…
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How to Map Alert Priorities in Opsgenie
This article covers the three main methods for mapping Opsgenie alert priorities: * Incoming | Rules for creating and processing alerts * Custom priority * Alert policies Incoming | Rules for creating and processing alerts, and Alert policies are available only on the standalone Opsgenie Standard and Enterprise plans, and…
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Creating a Scheduled Report in Opsgenie: Explanation of Subscription Fields
Hey Community! In order to create a new subscription, please follow the steps from the following article - https://support.atlassian.com/opsgenie/docs/view-global-and-team-reports/ When setting up a new scheduled report in Opsgenie, it’s essential to understand each field to customize your report effectively. Here is a…
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How can I adjust the title or content of an alert created by an integration.
Sometimes when we create an alert from an integration we want to be able to adjust the title of said alert so that our end users know what they are looking at. For example if an alert is created by an integration with Amazon CloudWatch we may want the title of the alert to be just the name of the Alarm as configured…
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Opsgenie Login Deprecation Announcement
Hi Opsgenie Community, We want to inform you that, after careful consideration, we have deprecated the Opsgenie login feature in our platform, effective 11 March 2024. This decision was made as part of our ongoing efforts to focus on providing the best user experience and streamline our product offerings. Now, you might be…
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How to close Opsgenie alerts when a Jira Cloud issue is moved to another project
This article explains how to close Opsgenie alerts when the related Jira issue is moved to another project using Jira automation rules. These automations work by triggering a POST request to the Opsgenie /close API endpoint when an issue is moved to a new project. This is broken out into two rules: One automation for…