recover

[Elizabeth Schmeling]

Could someone please tell me if, by subscribing to the Standard or Premium plan, it's possible to recover comment history? I lost everything while migrating boards on the free plan.

[Rishabh S · Accepted solution]

Hi Elizabeth, :)
Hope you are doing well,
Welcome to the community!!

I am sorry about the issue you are facing with your boards. Have you copied the board over by any chance? 
When a board is copied, we'll copy cards and their descriptions. We don't copy comments, card activity, card members or archived cards, however. If you want a "full copy" of the board, the best bet is to copy each list individually and move it to your new board.

Alternatively, you might also check to see if you want to move the board to a new Workspace, instead of a full copy

Thanks.

[Rishabh S]

Hi Elizabeth,
Thank you for reaching out! Since the Atlassian Community is a public forum, I’ve created a private support request on your behalf. This will allow us to discuss your board and account details securely and provide you with more personalised assistance.

Please keep an eye on your email or check the following ticket for updates: https://support.atlassian.com/requests/TRELLO-224741/ 

We’ll be in touch soon to help you further.

Thank you! 😊