one user but two licenses

Question

Hello everyone

I have the trial version, with a single user and profile, but when I try to upgrade to premium, I always have to buy two licenses. How can this happen? How can I fix it?

Thanks

Lara_adyxvc · Answer

Hello,

Thanks for reaching out!

Please refer to our article on how billing works here: https://support.atlassian.com/trello/docs/how-billing-works-with-trello-premium-and-standard/.

Users who are multi-board guests are billable.

Any issues or further questions, please create a ticket with our billing team at https://www.atlassian.com/company/contact/purchasing-licensing/.

All the best,
Lara