lost a board

[isreal lefkowitz]

i have a board that a admin opened but his account was deleted how can i as a member recover it? 

[Sakshi Verma · Accepted solution]

Hi @isreal lefkowitz    ,Welcome to the Community! 

I can certainly raise a support ticket to assist you further with this issue.

To help me get started, could you please provide the name of the board you are referring to? This will allow me to cross-reference and ensure we are looking at the correct one.

I look forward to your response!

Thank you !

[isreal lefkowitz]

thank so much for responding! the name of the board is COuntrywide stone

[Sakshi Verma]

Hi @isreal lefkowitz ,Thank you for your response.

I am raising a support ticket on your behalf to investigate this further. You will receive an email from me shortly with more details and next steps.

Thank you !

[isreal lefkowitz]

it worked  thanks so much

[Dori]

@Sakshi Verma Unfortunately I have the same problem. The name of the board was "wochenorga-job". Can you help me, please?

[Sakshi Verma]

Hi @Dori Can you let me know your Trello username and I'm happy to help further?

[Dori]

Sure, it’s @dori154. Thank you so much!

[Z Garcia]

I'm having the same issue. Board lost is Rockstar Admin. Idk my username but email is ***********

Ty!

[Evie Z_]

@Z Garcia 

The Atlassian Community is open to the public, all emails have been removed for privacy.

Content posted here can appear in search engines. Please take care not to post sensitive or personally identifiable information or any other internal company information that you would not want to share publicly.

[Z Garcia]

Ty! Looking forward to getting help to access the lost board. 

[Dori]

@Sakshi Verma Could you please share, if it is possible to help with the lost boards?

[Sakshi Verma]

Hi @Dori 

I have taken a look at the board, and it is closed. The board admin's account was deleted due to inactivity over the last two years, as per our Dormant account policy, and because of that, the board is closed.I have promoted your existing account to board admin.

Can you please try now to reopen the closed board under a new workspace and let me know if you face any issues? You can follow the steps mentioned in the doc Reopen a closed board.

Thank you !

[Dori]

Thank you so so much, @Sakshi Verma

It worked! <3 What a great support! All the best for you!!!

[Z Garcia]

@Sakshi Verma hello.  I wanted to check back and see if you could help me with my lost board...it was called Rockstar Admin.  It was under a previous account admin email that no longer exists.  TY!

[Mr_ Gold Oils]

Hi @Sakshi Verma, I have the exact same issue. My Trello board called "Institution" is closed and the only admin is a ghost/removed member. The 4 active members (including me) all have "normal" memberType and none of us can reopen the board.

Could you please help promote my account to board admin so I can reopen it? My Trello username is kannanvikas and the board name is "Institution".

Thank you so much for your help!

[Steele Kizerian]

Can you do the same for us? https://trello.com/b/0oPHqBMC The board is LTD: Christ is the Light book. @Sakshi Verma 

[Sakshi Verma]

Hi @Steele Kizerian No worries at all! I'm working on this now and I'll be sure to give you an update as soon as it's done.

[Sakshi Verma]

Hi @Mr_ Gold Oils  No worries at all! I'm working on this now and I'll be sure to give you an update via email as soon as it's done.Thank you !!

[Mr_ Gold Oils]

Thank u so much. Its sorted 

[Z Garcia]

@Sakshi Verma hello.  I wanted to circle back (3rd time now) because requests before and after mine have been addressed so wanted to ensure mine didn't get lost in the thread.  Please advise if you can reopen our board Rockstar Admin.

[Sakshi Verma]

Hi @Z Garcia Could you please share the link to the "Rockstar Admin" board with me? Once I have that, I can check the status on our end and help you move forward.

Thanks

[Z Garcia]

@Sakshi Verma I cannot access the board so idk how to provide a link. Please advise. Ty!

[Sakshi Verma]

Hi @Z Garcia 

No worries at all! Could you please share your Trello username with me? (For security, please don't share your email address here).

To find your username:

1. Log in to Trello.

2. Click on your profile icon at the top right of the screen.

3. Select Profile and visibility.

4. You’ll see your username listed there 
   
   

Once I have your username, I'll be able to locate your account and check if there are any closed boards associated with it.

Thanks 

[Z Garcia]

dreamhomesea

[Sakshi Verma]

Hi @Z Garcia 

I have promoted your existing account to board admin.Can you please try now to reopen the closed board under a new workspace and let me know if you face any issues? You can follow the steps mentioned in the doc Reopen a closed board.

Thank you !