What app do I need to verify a log in if I have forgotten my password?

Question

I got logged out of one my NB personal accounts - not sure if I have been hacked or if someone has deleted it?

Every time I try to sign in to retrieve it I get an automated reply saying that the 6 digit verification code has been sent (but not being received on any of my emails or phone).

The alternative option says to verify it on a “verification app” - anyone know what APP this would be?

Pulling my hair out and what is left of it is going very grey very swiftly…

Carolina Lopez_rbdu5v · Answer

Hi Bianca, welcome to the Atlassian Community!

It looks like you're having issues with your two-step verification settings. If you're using your email and password to log in and the screen you're seeing is from Atlassian, you can find more detailed information about two-step verification apps and how to recover your account in these documents:
Manage two-step verification for your Atlassian account
Login issues related to two-step verification

It's important to note that Atlassian's two-step verification doesn't apply if you're logging in with third-party accounts, such as Google or Microsoft. If you're using social login for your Atlassian account, I recommend reaching out to the respective company's support for assistance with their 2FA settings.

I hope this helps!