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Preview of PDFs attached to cards showing only blank pages, but downloaded files are working

Packbord
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August 7, 2024

About two weeks ago, the preview of pdf-files attached to cards stopped working.

The old files attached before this date is working fine, but all new just show up as a blank page. If the document is multiple pages, it previews a corresponding amount of blank pages.

If the document is downloaded, it shows up just fine in adobe reader or other applications.

I've tried previewing the documents in both browser and the Trello app, with the same result.

Is this a bug introduced in Trello, or could there be an unsupported pdf-file created that generates this issue?

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Alisson Sartor
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 8, 2024

Hello, Packbord!

Welcome to the community.

There was a bug report for this error opened a while ago, you can check at TRELLO-430

Currently the issue is closed, that means it got fixed, can you try again to see if you are still having this issue?

Kind regards

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