Pipedrive powerup in Trello

[Alessia Rigon]

I've been having problems integrating Pipedrive and Trello for a couple of months now. The malfunction began following the accidental uninstallation of the Trello app within Pipedrive. Despite subsequent recovery attempts, the integration still fails.

Currently in Pipedrive the Trello app is correctly installed and authorized and in Trello the connection to Pipedrive is active. However, when creating automations or connecting a deal from Pipedrive to Trello, an error is returned that prevents the integration from being used correctly.

I have already contacted Pipedrive support, who also involved the engineering team, and they suggested that this could be a mistake on the Trello side, as trying to remove the powerup's personal settings gives me an error message as seen in the attached screenshot. In any case, all the procedures they suggested did not solve the problem.

How can I restore the integration to working properly as I would need it to work.

[Luciana Munhoz · Accepted solution]

Hi Alessia,

Sorry to hear about that! My suggestion to you is to try reinstalling it. For that, you will need to remove Pipedrive from the board by clicking on the Power-up icon > Settings > Disable.

Then click on your Trello avatar in the top right of your page, go to Settings. Scroll down until Applications section, find Pipedrive, then click on Revoke button.

Then install the Power-up on the board again. I hope this helps! 

[Alessia Rigon]

Still not working

[Luciana Munhoz]

Sorry to hear that still not working. I have opened a ticket for you for further investigation. It will arrive in your email inbox.