Need a HUMAN to help Cancel an account I no longer have access to!!!!!!

[Christy V _Kandyland Mom_]

I paid for a subscription last year when I was working for a school district as an administrator. I paid for it out of my own pocket with my personal debit card. I guess that was my first mistake. I thought I cancelled the subscription before I left the job in October. But then, I was hit with a new subscription fee a few days ago for another year. I would like a refund of this full year amount. However, I cannot access my former account because I no longer have access to that email address and if I try logging in using that email account, it says it is locked. 

It is so frustrating that in this day and age, we rely so much on technology that a human being cannot be called for a quick cancellation that would literally take 10 seconds to complete. Please someone call me or email me ASAP so I can get a refund. Without me working right now, I need every penny I have and paying for a service I no longer use is NOT something I want to do right now.

[Blair at Atlassian]

@Christy V _Kandyland Mom_

To better assist you with this, I have gone ahead and created a formal support ticket on your behalf.

You should receive an email shortly containing a direct link to the ticket. Our support team will follow up with you there to investigate the details and get this resolved as quickly as possible!

[Mike - Dreamsuite Consulting]

Hi @Christy V _Kandyland Mom_ 

I have escalated this to Atlassian support. They should respond on here within a few days

[kh-federico]

Hi @Christy V _Kandyland Mom_ 

I removed your personal information for your protection and because it’s against our Community Guidelines. Please take a moment to review our guidelines so you're aware for next time. Thanks!

[Christy V _Kandyland Mom_]

Okay fine, but I still need someone to help me and you cannot contact me via the email associated with my account.