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How to get a deeted board restored

Emil Kaczmarek
January 5, 2026

Hi guys,

I have a board, which has been disabled due to inactivity, I would like to get it restored and download all info. Who can I contact to do this for me?

Thanks.

1 answer

0 votes
Trudy Claspill
Community Champion
January 5, 2026

Hello @Emil Kaczmarek 

Welcome to the Atlassian community.

What was the exact notification that you received about this disablement?

When did you receive it?

Atlassian has a policy about labeling inactive (90 days) Trello accounts and deleting dormant (2 years inactive) Trello accounts. Was the notification you received related to one of these policies?

Emil Kaczmarek
January 9, 2026

Hello @Trudy Claspill @No, it was not any of these policies. The board I had was created by somebody else for me. Their account was not accessed for a long time. My account is active and I suspected I could not access the board due to inactivity. Can you help with restoring the board?

Trudy Claspill
Community Champion
January 9, 2026

Hello Emil,

I am not an Atlassian team member so I do not have the direct access necessary to help you restore the board. I am just another user of Atlassian products, sharing my knowledge in this community to help other users like you solve problems.

If the only board admin was another person and that person's account went dormant, then the boards they admin may have been closed which would make them inaccessible.

What was the exact notification that you received about this disablement?

When did you receive it?

Emil Kaczmarek
January 9, 2026

I understand then.

The board is closed and the message is 
You were not an admin on this board, so you cannot reopen it.

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