Email-to-board not working for forwarded email or Shared Email

[Munawar Mohammad]

I created a new Shared inbox email. Setup the forwarding for the new email ID to 'Email-to-Board' hoping that the tickets will be automatically created... 

However its bouncing back with following issue:

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Remote server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'

Original message headers:

Received: from MW3PR13MB3946.namprd13.prod.outlook.com (2603:10b6:303:5d::16)

 by SJ2PR13MB6119.namprd13.prod.outlook.com (2603:10b6:a03:4fc::19) with

 Microsoft SMTP Server (version=TLS1_2,

 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.7677.31; Fri, 21 Jun

 2024 05:57:59 +0000

Received: from MW3PR13MB3946.namprd13.prod.outlook.com

 ([fe80::b259:dd88:3d8a:ed0f]) by MW3PR13MB3946.namprd13.prod.outlook.com

 ([fe80::b259:dd88:3d8a:ed0f%5]) with mapi id 15.20.7698.020; Fri, 21 Jun 2024

 05:57:59 +0000

[Gaurav Kataria]

It looks like your company does not allow automatic forwarding of email to external addresses (It is quite common; many companies restrict it for security reasons). An alternative option would be to send the emails directly to Trello board or to manually forward the emails.