Deteted Trello Account

[shan GAO]

Dear Trello Support Team,

I am writing to request assistance with recovering my Trello account registered under the email address shan.***@*******edu.com.

I recently received your official notification stating that my long-inactive account would be permanently deactivated and its data deleted if I did not log in by July 8, 2026. Unfortunately, I only came across this email after the deadline had passed, so I was unable to complete the login in time to retain the account.

This account contains important work-related boards and content that I would very much like to keep. Could you please advise whether there is still a grace period or official recovery process for accounts in this situation? If recovery is possible, please guide me through the steps I need to take to restore my account and data. I am ready to provide any additional information required to verify my account ownership.

Thank you very much for your time and assistance. I look forward to your reply.

Best Regards,
Shan

[Staffan Redelius]

Hi @shan GAO 

Sorry to hear about your situation. Please be aware that this is a public forum and no one here has access to your site or information.

As far as I know information is deleted "shortly" after it has been deactivated so since a month has passed it might not be possible to recover.

I have raised a request on your behalf to the Atlassian team and they will get back to you within 2 business days.

Best regards,
/Staffan

[Shan GAO]

Dear Staffan,

Thank you very much for raising a recovery request on my behalf with the Atlassian team!

I fully understand that the chances of account and data recovery are slim given how much time has passed since deactivation. Regardless the outcome, I deeply appreciate you taking the time to help with this matter.

I will await the official response from the Atlassian team.

Best regards,
Shan