Admin profile

[Erick Navarro]

Hello Team,

My email domain has recently changed. 

I need to have my administrator access updated to reflect the new email address so I can manage the dashboard accordingly. We are currently paying for this service, and the inability to update this information is impacting our environment.

Please advise on the steps required to complete this change as soon as possible.

Thank you for your prompt assistance.

Best regards,
Erick

[Theodoro Reato]

Hi Erick,

Could you please provide your previous username or a link to one of your boards? This will help me locate your old and correct account. Additionally, can you confirm if you’re using the new email to report this problem in this post? Just because I also need to check the new email, but please, don't send the email here.

Thank you for your help!

[Erick Navarro]

Hello Theodore, Thank you for your response. Yes, Im using the new email to reply on this email.

The trello board is: https://trello.com/b/hczA7uWv

My old email was ************

My new email is:  ************

I will really appreciate your help.

[Theodoro Reato]

Perfect, as I suspected, the board is under your old account.

There isn't anything that would prevent you from logging in with the old account, so open an incognito window, enter the old email and password, and you'll be able to log in.

After that, you just need to invite your new account to the board and Workspace:

• Adding people to a board
• Inviting people to a Workspace

Then go back to your new account, make sure you have access, and remove the old account from the board and Workspace:

• Removing people from a Workspace
• Removing a member from a board

In this scenario, changing the email wouldn't be straightforward, but I can explain how to do that if you prefer. But the process above will be easier.

[Erick Navarro]

Thank you for the information. However, the issue is that the old email (enavarro@gpshiring ) does not exist anymore. I did sign in as incognito with the old email, but the system sends me a code verification to the old email that I don't have access anymore.

[Erick Navarro]

[Theodoro Reato]

I understand the situation. Here are a few options you can try:

• Try logging in from a different device, or check if you are already logged in on another device.

• For security reasons, we are unable to remove this security layer or transfer the board or Workspace to another account.

• Your email server admin may be able to add your old email as an alias to your new one, which could allow you to receive the verification code.

• Finally, we can see with the other users of the board and Workspace if someone can log in and help you by transferring the data to a new board.

Please let me know if you have any questions about these options.

[Erick Navarro]

I tried on my Cell and Im getting the same outcome. Our email admin has to delete the old email accounts of the company.

I do have access to the boards and make updates on the cards, but I cannot add the new team members to the board, and it is causing a real issue

[Erick Navarro]

The user in red as you can see is my old account and I need to remove it, because we are paying for that user 

[Theodoro Reato]

Thank you for the additional information.

We may be able to take over the Workspace if one of its members can assist. Could you check if any of these users still have access to their accounts: erickbrenes12, belenhidalgo8, aaronascencio, gustavocoto1, pridelander94, jordanmendez9, alissonsoliscastro, or nataliasanchez30?

If none of these users have access, the only option will be to create a new board in a differente Workspace and transfer the information. After that, we can work together to cancel the subscription.

[Erick Navarro]

belenhidalgo8, aaronascencio, gustavocoto1 are part of my team

[Theodoro Reato]

Ok, I'll open a ticket, and we will discuss the information I need to proceed.