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Erick Navarro_f0evho

Hello Team,

My email domain has recently changed.

I need to have my administrator access updated to reflect the new email address so I can manage the dashboard accordingly. We are currently paying for this service, and the inability to update this information is impacting our environment.

Please advise on the steps required to complete this change as soon as possible.

Thank you for your prompt assistance.

Best regards,
Erick

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Theodoro Reato

Hi Erick,

Could you please provide your previous username or a link to one of your boards? This will help me locate your old and correct account. Additionally, can you confirm if you’re using the new email to report this problem in this post? Just because I also need to check the new email, but please, don't send the email here.

Thank you for your help!

Erick Navarro_f0evho

Hello Theodore, Thank you for your response. Yes, Im using the new email to reply on this email.

The trello board is: https://trello.com/b/hczA7uWv

My old email was ************

My new email is: ************

I will really appreciate your help.

Theodoro Reato

Perfect, as I suspected, the board is under your old account.

There isn't anything that would prevent you from logging in with the old account, so open an incognito window, enter the old email and password, and you'll be able to log in.

After that, you just need to invite your new account to the board and Workspace:

Then go back to your new account, make sure you have access, and remove the old account from the board and Workspace:

In this scenario, changing the email wouldn't be straightforward, but I can explain how to do that if you prefer. But the process above will be easier.

Erick Navarro_f0evho

Thank you for the information. However, the issue is that the old email (enavarro@gpshiring ) does not exist anymore. I did sign in as incognito with the old email, but the system sends me a code verification to the old email that I don't have access anymore.

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