Uploading subscriber lists

Question

Hi there,
I'm trying to upload a subscriber list (CSV) based on the template provided.

I received a success message and within the success message, it says that I will be emailed once the task of uploading is complete.

However, statuspage has not emailed and it has been more than a week.

Thanks in advance.

Shashwat Khare · Answer

Hello @Yat Lau ,

This is Shashwat from the Statuspage support team and here to help! :)

The subscriber upload shouldn't be taking more than a week.

Could you please log an email ticket with us using this link for the issue?

Kindly attach the subscriber upload file and the page URL for which this issue is observed and we can investigate it further.

Best,
Shashwat