reopen issue

[Fiona Gallagher]

when I reopen an issue even though I select from a drop down of resolutions its is automatically being set to the default resolution which is unresolved how can I change this as I want to be able to et it to my own resolution such as corrective or not completed.

[Penny Wyatt (On Leave to July 2021)]

This is by design - if you are reopening an issue you are making it no longer resolved, and hence the resolution gets automatically cleared.

If you want to change this behaviour, you can remove the postfunction from the Reopen transition that reads, "The Resolution of the issue will be cleared.". However, I recommend against it - there's intended to be a clear distinction between resolved and unresolved issues, and if you allow an issue to be reopened but with a resolution, you'll get some unexpected behaviour.

[Norman Abramovitz]

I would look at the post functions on transitions.