jira - Subscription as mailing list

Question

Hi,

I wanted do the following:

* I actually want to use jira filter as a mailing list* if an issue is submitted and it meets the criteria
* send a notification to the subscribers of the new submission

* do not send the subscriber the same update

Q: Is there a way to only send an email notification when a new items that meets that criteria?

Paul O_qqk8km · Answer

The alternative to filter subscriptions is to leverage issue watchers and Jira Automation if that's available to you.

The watch feature is designed to allow user self-subscription to notifications on a single issue, but it's possible to take the list of watchers and then use it in another context.

1. Create a  "Subscribe to new issues here" issue in your project. This issue exists only for the purposes of signing up for your email. By hitting the 'watch' option on the issue, users sign up.  (Beware - any other changes to this issue could also trigger notifications so you may want to add restrictions to prevent this)

2. Create an automation which fires every time an issue is created in the project and add your filter conditions as JQL condition. Use a branch specify your "Subscribe to new issues here" issue key (acme-2 in the screenshot below) and add the watchers of that issue to your smart variable. Finally, send your email for the newly created issue to the watchers of your "Subscribe to new issues here" issue.

This is a bit convoluted but it does meet all your requirements.

Paul O_qqk8km · Answer

Thanks @Gavin

The solution I proposed is a compromise and doesn't meet all your requirements, but I'm not sure there's a way to achieve everything you need without looking for a plug in app. Maybe others have better ideas.

The filter subscription has the advantage of letting users self subscribe. It also means any conditions you can express in JQL can be used to set your criteria.

The downside is that it isn't event based, but schedule based, so won't provide instant emails.

Gavin_b342qo · Answer

@Paul O thanks for the reply.  Let me see if I can help clarify.

This is for a single specific project. Yes created. If an issue is created and it meets this filter criteria then it sends an email notification.

I'm essentially trying to replicate an mailing list subscription model.  When a new issue is created that meets the filter criteria the subscriber gets an email instantly.

Hope that helps.