can not Create a site

[wuwei]

Something went wrong on our end. Please try again. If this keeps happening, contact support. (Issue ID for Atlassian use: Anonymous ID: "93b614e3-d339-7d45-114f-97c465befb91")
This site name is just a suggestion. Feel free to change to something your team will recognize.

[Anastasiia Dimnych]

Hi @wuwei,

Apologies for delay from our side!

If the issue still persists, I recommend the following troubleshooting:

• Incognito Mode: Use a private window to rule out ad-blockers or cache.
• Network Switch: Disable VPN/Firewall or try a mobile hotspot.
• URL Check: Ensure the name is unique. If it says "taken" but you just tried it, it may be in a "ghost" state.
• Domain Check: Try a personal email to rule out corporate domain restrictions.
• System Status: Check status.atlassian.com|http://status.atlassian.com|status.atlassian.com for provisioning outages.
• Capture IDs: Note the Trace ID or Correlation ID for Support.

If all of the above mentioned steps do not remedy the issue, please raise a ticket with our support team.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Unable to log in" from the options provided.

• Provide your email address.

• How can we help you?* -> Other.
• Skip Provide the related URL, SEN, EN or invoice number (if applicable) field.
• Describe your issue.
• Submit a ticket.

Support team will be able to look into the problem and help you resolve any outstanding issues.

Best,

Anastasiia

[Ollie Guan]

Hi @wuwei ,

in mainland China?

[wuwei]

guess

[wuwei]

yes

[Nikola Perisic]

Hi @wuwei 

Do this again in the incognito mode and clear your cache previously.

[wuwei]

hello,  I’ve tried it, but it didn’t work. The result is the same.

[wuwei]

[Nikola Perisic]

@wuwei escalated to Atlassian. They will reach out in 2 business days.

[wuwei]

OK, and thank you