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  • When I am trying to assign an incident to someone it's giving me "assignee cannot be set" error

When I am trying to assign an incident to someone it's giving me "assignee cannot be set" error

Sneha Joseph October 17, 2025

So, I am working in this project where the user when trying to assign an incident to themselves, they're getting this error. Although, the users have assign permissions for the jira tickets that would be created once they assign it themselves, they're still getting this error.
I don't know what's happening here!

1 answer

0 votes
John Funk
Community Champion
October 17, 2025

Hi Sneha,

Most likely the user is not an Agent - meaning they don't have a Jira Service Management User license. This is needed in addition to a Jira license. 

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